Terms and Conditions

1. Introduction

Welcome to wehelpcompare. These Terms and Conditions ("Terms") govern your use of our website and services operated by Trusted Media Limited ("we", "our", or "us"), a company registered in England and Wales with company number 08153782.

By accessing or using our website at wehelpcompare.com and related domains, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you and us. Please read them carefully.

2. Our Services

wehelpcompare is a price comparison service that helps consumers compare prices and features of various products and services, including but not limited to:

• Energy suppliers (gas and electricity)
• Broadband and internet services
• Mobile phone contracts and roaming deals
• Insurance products
• Financial services
• Other consumer products and services

We act as an intermediary between you and third-party providers. We do not sell products or services directly but facilitate connections between you and our partner providers.

3. How Our Service Works

3.1 Comparison Process

When you use our service, you provide information about your requirements, and we use this to search our database of products and services to show you relevant comparisons and quotes.

3.2 Third-Party Relationships

When you choose to proceed with a quote or product, you will be directed to the provider's website or contacted by them directly. At this point, you enter into a separate contract with that provider, not with us.

3.3 Commission and Fees

Our service is free to consumers. We earn commission from providers when customers successfully switch or purchase through our platform. This does not affect the prices you pay.

4. User Obligations

4.1 Accurate Information

You must provide accurate, current, and complete information when using our services. Inaccurate information may result in incorrect quotes or inability to switch providers.

4.2 Prohibited Uses

You agree not to:

• Use our service for any unlawful purpose or in violation of these Terms
• Provide false, misleading, or fraudulent information
• Attempt to gain unauthorised access to our systems or data
• Use automated tools to scrape or harvest data from our website
• Interfere with or disrupt our services or servers
• Impersonate any person or entity
• Transmit viruses, malware, or other harmful code
• Use our service to compete with us or for commercial purposes without permission

4.3 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

5. Information Accuracy and Availability

5.1 Information Sources

We obtain pricing and product information from third-party providers and publicly available sources. Whilst we make reasonable efforts to ensure accuracy, we cannot guarantee that all information is current, complete, or error-free.

5.2 Price Changes

Prices and offers displayed on our website may change without notice. The final price and terms will be confirmed by the provider when you proceed with your purchase or switch.

5.3 Product Availability

Not all products or services may be available to all customers. Availability depends on factors such as location, credit checks, and provider eligibility criteria.

6. Intellectual Property

6.1 Our Content

All content on our website, including text, graphics, logos, images, software, and data compilations, is owned by us or our licensors and is protected by intellectual property laws.

6.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use our website for personal, non-commercial purposes in accordance with these Terms.

6.3 Third-Party Content

Third-party logos, trademarks, and content displayed on our website remain the property of their respective owners and are used with permission or under fair dealing provisions.

7. Disclaimers and Limitations

7.1 Service Disclaimer

Our service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our service will be uninterrupted, error-free, or completely secure.

7.2 Third-Party Services

We are not responsible for the products, services, or conduct of third-party providers. Any contract you enter into is solely between you and the provider.

7.3 Limitation of Liability

To the fullest extent permitted by law, our liability to you is limited to the amount you have paid to us in the 12 months preceding the claim (which, as our service is free to consumers, would be nil).

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

8. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of our service, violation of these Terms, or infringement of any rights of another party.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our service, you consent to our data practices as described in our Privacy Policy.

10. Communications

10.1 Electronic Communications

By using our service, you consent to receive communications from us electronically, including emails, text messages, and website notifications.

10.2 Marketing Communications

We may send you marketing communications about our services and partner offers. You can opt out at any time by following the unsubscribe instructions in our emails or contacting us directly.

11. Complaints and Disputes

11.1 Internal Complaints

If you have a complaint about our service, please contact us at hello@wehelpcompare.com. We will investigate and respond within a reasonable timeframe.

11.2 Alternative Dispute Resolution

If we cannot resolve your complaint internally, you may be able to refer the matter to an alternative dispute resolution scheme or ombudsman service, depending on the nature of your complaint.

12. Termination

12.1 Termination by You

You may stop using our service at any time. If you have an account, you may delete it by contacting us or using the account deletion feature if available.

12.2 Termination by Us

We may suspend or terminate your access to our service at any time, with or without cause, including if you violate these Terms.

12.3 Effect of Termination

Upon termination, your right to use our service ceases immediately. Provisions of these Terms that should survive termination (including liability limitations and governing law) will remain in effect.

13. Changes to Terms

We may modify these Terms at any time by posting the revised version on our website. Material changes will be notified to you via email or website notice where reasonably practicable.

Your continued use of our service after changes become effective constitutes acceptance of the new Terms.

14. General Provisions

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our service.

14.5 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

15. Contact Information